Accounts and Payments

Understanding your pet’s treatment costs

At Valley Farm Animal Hospital we aim to provide a high level of service to you, the client, and the best care to your pet. We have invested a great deal of time and resources to ensure that we have the facilities, equipment and personnel to provide these services. All this, naturally, comes at a cost.

Animal health is our priority and we believe these input costs are justified because of the outcome we are seeking. It is our practice to offer first the best treatment option in every case, but often there are alternative treatment options available if the first is not affordable. Do discuss this with the doctor. 

We aim to provide you with the most reliable estimates of your pet’s medical expenses while it is in our care. Please discuss these cost with us should you have any questions. If you do not receive an estimate of costs and would like one, please ask. 

Full payment is required at the time of consultation. We accept cash, debit and credit cards (except Diners) and have secure access to the internet for electronic transfers. Regrettably we do not run accounts.

If your pet is hospitalised with us we require a 50% deposit. The final balance is payable in full on collection of your pet from the hospital. A balance update is available daily from the doctor treating your pet.
We strongly recommend pet medical aid such as Medipet. This really does help with those unexpected accidents and illnesses, for a very reasonably monthly fee.