POPI DISCLAIMER

At Valley Farm Animal Hospital, we respect your right to privacy and are committed to protecting the personal information you share with us. We comply fully with the requirements of the Protection of Personal Information Act (POPIA) and ensure that your data is collected, processed, stored, and deleted in a responsible and lawful manner.

What We Collect:
We may collect personal information such as your name, ID number, contact details, pet information, and relevant medical or billing information when you use our services.

Why We Collect It:
We collect your information in order to:

• Communicate with you via phone, SMS, email, or other platforms;
• Provide veterinary and related services to you and your pets;
• Invoice and process payments;
• Meet regulatory or legal requirements.

How We Use and Share Your Information:
Your personal information is treated as confidential and will only be used for legitimate purposes related to our practice. We do not sell or rent your information to third parties. Information may be shared with third-party service providers (such as medical laboratories, your pet’s insurance company or practice management software providers) strictly for the purpose of delivering our services. All such providers are required to maintain the confidentiality and security of your data.

Your Rights:
As a data subject, you have the right to:

• Request access to the personal information we hold about you;
• Ask for your information to be updated or corrected;
• Object to the processing of your data in certain circumstances;
• Lodge a complaint with the Information Regulator if you believe your data has been mishandled.

Retention and Security:
We retain your information only for as long as necessary to fulfil our obligations or as required by law. We use appropriate safeguards to protect your data against unauthorised access, loss, or misuse. When no longer needed, personal information is securely destroyed.

Contact Us:
If you have any questions about how we handle your personal information or wish to exercise your rights under POPIA, please contact our Information Officer:

Email: admin@valleyfarmvet.co.za